Introduction
Cases are used to represent People or Businesses within our system. You will need to create a case to perform services such as KYC, KYB and AML. Cases are also needed to use our ongoing AML monitoring product.
Every Case has a set of properties such as Forename and Surname. Business cases and Person cases can have different properties, these are listed in our Developer Documentation:
Case Management Dev Docs
Cases can be managed via our complete set of REST endpoints or in the Portal.
Create Case
The cases feature can be found in the Portal on the top of the page.
To create a case, please use the dropdown next to Cases, then select Create Case.
A new page will open that contains the form with the information needed to create the case.
The only mandatory field in the form is Client Reference, however, depending on the services you plan to use against the new case data, please make sure the mandatory information for each service is submitted before triggering any bundles against the new case.
The mandatory fields for each service can be found in our Developer Documentation:
After creating the case, a CaseId will be automatically assigned to it.
The CaseId is required in most of the Case Management operations done via API.
Search Case
The other option in the Cases dropdown is Search Case.
This option will allow you to search a case by name or, if using the filter, by Case Type, Client Reference, Date Of Birth, Case Group and Case Tags.
Case Page
Clicking on the Client Reference displayed in blue will take you to the Case Page where you can see the details of your case and the available features.
Export - can be done by using the Export button in the top-right of the screen.
Edit case - can be found under export and used by clicking on the clipboard.
This will take you to the Edit Case Page, where you can add/remove/edit information about the case.
Tags - you can add tags by using the Add button in the Case Information section.
Monitoring - for your case to start screening for ongoing monitoring please use the toggle under Systems Setting.
Case Group - each new case will be assigned at creation in the default group.
If you have multiple groups, you can select in which group your case should be included by using the dropdown next to Case Group.
Case Links - optional feature that can be used to link cases to each other by using the plus button.
After the plus button is clicked, a page with a list of cases will open.
Select the case that you wish to link from the list.
The next page will prompt you to select the link type from a list of possible relationships. Additionally, you can also add notes in this page.
After the link type is selected and any optional notes added, click on the Create button and the cases will become linked and available to view in the Case Links section.
Results - in this section the results of the checks triggered against the case will be displayed.
After a check has been performed against the case the result will be displayed with the Date, Type and Results information.
For granular information regarding the check, you can click on the View button and the check will be displayed showing request and response detailed information.
Filtering on results is also available where you can select date, type and outcome.
Audit History - this section will display information about the actions performed against the case.
It will include information regarding the case create as well as any updates to the case details.
Realtime Check - this section will allow you to perform real-time checks against your case using the agreed bundles.
To perform a check, please select the bundle, any optional settings specific to the bundle then click Run Bundle.
After the check is complete, you will be redirected to the Dashboard check where you will be able to view the result.
To return back to the Case Page, click on the CaseId displayed in blue.
API
Case Management can also be used via API where you will need to have the correct endpoint for each action.
For API integration and functionality regarding Case Management, please use our Developer Documentation found here:
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