Usage Reports - Engaging, Interacting, Consuming and Dormant users

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Artesian users are grouped into four categories, according to how much they are engaging with the service.

 

Engaging 

Engaging users are those users who are most likely to be displaying the behaviours of a successful Social Seller. 

They will be gaining insights by daily Artesian alerts, as well as undertaking research into their companies, connections and markets. 

These users will be demonstrating that they are a Social Seller by sharing this knowledge and expertise via regular and contextual interactions with their connections (via email, Social Media, shared Watchlists etc.) 

  • Encourage these users to become internal champions and share their ways of working to assist colleagues to further adopt the Artesian service.
  • Collect success stories and best practices for your organisation from these users, to share with the full user community. 

 

Interacting

Users who are defined as Interacting are well on their way to becoming a Social Seller using the Artesian service. 

These users are actively maintaining and researching their lists of customers and prospects in Artesian.

Encourage these users to share their insights with customers, prospects and colleagues, using the Social Gestures available on the website and Share Centre from their alerts:

  • Share via email directly with connections
  • Share on LinkedIn and Twitter to raise the individual’s eminence
  • Set reminders and arrange meetings to discuss valuable insights identified 

Internal collaboration is also key to encourage all users to adopt Artesian as part of their natural working rhythm.

  • Identify champions within your user community
  • Direct Interacting users to them so that they may exchange ideas and ways of working with the Artesian service

Remind these users that training webinars and Artesian Academy courses are available as part of the service. 

 

Consuming

Consuming users have set up Watchlists, are following companies and gathering valuable insights through the daily Artesian email alerts. 

They are not currently interacting with the Artesian platform. 

For these users, the following could be considered: 

- Are they aware of the full nature of the Artesian service?

  • The service undergoes continual evolution, so some formal or refresher training may be needed
  • To discuss these requirements, please contact your designated Customer Success Manager

 

- Do they need some assistance with how to interact with the service?

  • Remind them of the training webinars
  • Discuss the ways to interact with the service:
    • Use the Share button within the email alert to take immediate action on any insights
    • Click through to the full article to gain further context and identify the social signals
    • Log in to the full service, by clicking ‘Login to Artesian’ or any company name within an alert

 

- Would they like some advice from colleagues on internal ways of working and best practices?

  • Direct them to the champions from the Engaging/ Interacting user communities

 

Dormant

These users have not used the Artesian service or received an email alert over the last 30 days.

The following could be considered, as a first step, for these users:

 

- Are they aware that they have a licence, and do they know how Artesian can support their success as a Relationship Professional?

  • Direct them to the Artesian URL for your company
  • If they have never received training, some formal training may be needed. Please contact your dedicated Customer Success Manager to discuss requirements.
  • Remind these users of the online training modules and webinars to help them get started

 

- Do they have any Watchlists and are they following any companies?

  • Adding a company is easy - please see this article to see how
  • Encourage these users to follow their portfolio in Artesian so they can start gaining valuable insights, like their colleagues

 

- Would they like some advice from colleagues on internal ways of working and best practices?

  • Direct them to the champions from the Engaging/ Interacting user communities

 

- Have they left the company or relevant role?

  • Undertake regular user reviews to ensure that all colleagues have a licence where relevant, and are gaining success from the Artesian service

 

If you would like to discuss any requirements, please do not hesitate to contact your designated Customer Success Manager. The team can be reached by emailing us here.

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